TYPE:ServiceMODEL:AtlasYEAR:2024
Average Score (411 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2023
Prompt service even though I arrived without an appointment
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2018
It is the largest pleasure that I can explain to you dealing with Alex! He is a team player, he is a customer advocate, and just a great all-around service advisor. I won’t go anywhere else because of Alex.
TYPE:ServiceMODEL:TiguanYEAR:2021
Great follow up after car was checked and advice as to added work needed. Offering drive service home made it possible since we had only 1 car.
TYPE:ServiceMODEL:JettaYEAR:2023
What worked: The customer lounge area was well cleaned and stocked. I was also able to set myself up in a quiet alcove to get some additional work completed while the car was being serviced. Having a video sent regarding the update was nice, as was the complimentary car wash service. Generally the ability to make and get an appointment has been consistently smooth. What could be better: Nothing comes to mind, really. For all the things that could be helped, I wonder if some of the mechanics summary could be given in text form in addition/alternative to the video. It was hard to hear what he had to say – which was a *me*/tech problem, not a *them* problem, to be clear.
TYPE:ServiceMODEL:Golf RYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024