Average Score (411 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

411 Ratings

4.9 Average

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  • Jennifer W.05-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Since day one Alex and Vinny took care of me and my car. Just met the new service guy Eric and it was a pleasure. Diane is terrific and John the service manager is awesome. Thank you for the outstanding customer support always. See ya'll in a few months

  • Daniel G.05-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Brian C.05-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Robert J.05-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    They are prompt, courteous, and overall, a great experience. The video review is great for service and Alex is fantastic. Would highly recommend.

  • Barbara C.05-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Jerry and Alex at the Service Desk were friendly and professional. The technicians sent me videos of the work they were doing. The customer lounge is spotless and the WiFi was spot on. Nice to relax with a cup of coffee and a snack.

  • Kenneth L.05-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Amazing service - 30k service and mentioned we were going on a road trip - entire car was washed and vacuumed - really appreciate them going above and beyond for us

  • William D.05-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Promised a receipt for the service via e-mail. The passenger window cover broke off....

  • Theresa C.05-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Maryel S.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Work done efficiently and fast. Proper diagnosis, well-explained to me.

  • Sara P.05-10-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Over all experience.