Average Score (411 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

411 Ratings

4.9 Average

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  • James V.09-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The service team was able to identify the cause of my issue and get me into a loaner while the parts were being order and my vehicle was being repaired.

  • Andrew B.09-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Friendly service personnel, great communications, availability of loaner car within reasonable time frame and vehicle serviced right the first time.

  • Amadeo O.09-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

  • William D.09-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Work and service delivered as promised

  • Monika D.09-17-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Best customer experience. It was a smooth and easy process to get a new lease. Both Steve and John were excellent , do was the Finance person whose name I can’t remember.

  • Robert S.09-17-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

  • Steven Z.09-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Alex is always super efficient and solutions driven. He always makes service appointments a pleasure.

  • David W.09-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The team at VW is always courteous, helpful, and great at keeping you updated on the status of your car. They're easy to work with, and Alex in the service department is especially outstanding he even helped me with getting my next VW!

  • Philip P.09-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Everyone was very professional and friendly and the work was completed as expected.

  • John H.09-15-2025

    TYPE:SalesMODEL:TiguanYEAR:2025