TYPE:ServiceMODEL:JettaYEAR:2019
Average Score (411 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Excellent service and follow-up. Staff possessed strong customer service skills.
TYPE:SalesMODEL:TiguanYEAR:2024
My experience with John and the Finance manager was a 5 star
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2019
Service advisors Jerry and Vinny were friendly and helpful. The one issue: in leaving off my car I requested that 29 pounds of air were put in the tires. My car seemed to be riding “hard” and upon checking the pressure a couple of hours later, my gauge indicated that there were 39 pounds of air! I released the excess pressure. I had put in 29 pounds a few weeks earlier. I know that high-speed driving can increase the tire pressure but I had only gone a mile or two so the reason for the extra 10 pounds is a mystery.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
VW service in Danbury is great. Alex has been my service manager for years. He is very professional and always takes care of me and my car. Highly recommend them.
TYPE:ServiceMODEL:AtlasYEAR:2021
Fast service and friendly staff.
TYPE:ServiceMODEL:ID.4YEAR:2024
Because Vincent the service advisor was very professional and handled my situation like a pro. I sold cars for years and I know the right way from wrong. I felt the dealership showed that they want their customers service experience to be top shelve and heads above their competition. It was evident and I appreciated it.